1. Home
  2. Privacy Policy
Privacy Policy

Your Data on Game Khelo
Completely Safe & Confidential

Last Updated: January 2026 256-bit SSL Secured

Please read this Privacy Policy carefully to understand how Game Khelo collects, stores, and protects your personal information. We take your privacy extremely seriously.

Data Collection Use of Information Data Protection Cookies Your Rights Third Parties
Data Secured
ISO 27001 Compliant
🔒
🛡️
Data Flow

How Your Data Flows

Provided by You
Registration, KYC & payment details
→
Encrypted
Secured with 256-bit SSL
→
Save
Stored on Secure Servers
→
Used Only When Necessary
For Service Improvement & Security
→
Your Controls
Access, correct, or delete your data at any time
Our Security Commitment

How Game Khelo Protects Your Information

End-to-End Encryption
Every data transmission is secured with 256-bit SSL/TLS encryption — bank-grade security that makes it virtually impossible for any third party to access your data.
Strict KYC Verification
Game Khelo's KYC process ensures that every account belongs to a real person. It also protects your account from being accessed by others.
Data Not Sold
Game Khelo never sells your personal data to advertisers or third parties. Your information is used solely to provide our services.
Two-Factor Authentication (2FA)
You can enable two-factor authentication on your account. This means that even if your password is compromised, no one will be able to log in.
Limited Retention Period
Data that is no longer needed is deleted after a set period. Nothing is retained beyond what is legally required.
Your Controls
You can view, correct, or request deletion of your data at any time. Game Khelo is obligated to respond to all such requests.
Data Details

What Data Do We Collect?

Game Khelo only collects information that is necessary for delivering services, maintaining security, and meeting legal obligations.

Data Type Example Purpose Status
Identity Information Name, date of birth, NID KYC Verification & Age Confirmation Mandatory
Contact Information Mobile number, email Account Verification & Support Mandatory
Payment Details BKash/Nagad Number Deposit & Withdrawal Process Encrypted
Gaming History Bets, wins/losses, and timestamps Responsible Gaming Monitoring Automatic
Device Information IP address, browser type Fraud Prevention Automatic
Cookie Data Session, preferences Page Performance & UX Optional
Support Conversations Chat logs, email Dispute Resolution & Improvement Encrypted
Table of Contents
1

How We Collect Your Data and Why

Game Khelo only collects the information that is strictly necessary to deliver a safe, fair, and high-quality gaming experience. Data is collected in three ways:

  • Directly from you: During registration, KYC verification, payment processing, and when contacting support.
  • Automatically: Device information, IP address, session data, and gaming history collected while browsing the platform.
  • From Third Parties: Limited data received from payment gateways and KYC verification providers.
Our Commitment: Game Khelo never collects additional information without your consent.
2

How We Use Your Data

Game Khelo uses your information solely for the following purposes:

  • To complete account registration and confirm your identity.
  • To process deposits and withdrawals.
  • To prevent fraud, money laundering, and account hacking.
  • To send you relevant bonus and promotional offers (you can opt out at any time).
  • To improve platform performance and enhance the user experience.
  • To monitor responsible gaming and provide support.
  • To meet legal obligations.
What We Don't Do: Your information is never sold, shared, or used without authorization by advertisers.
3

Technical Data Security Measures

Game Khelo uses industry-leading technology to keep your information secure:

  • 256-bit SSL/TLS Encryption: With every data transmission.
  • AES-256 Encryption: For all sensitive data stored in our databases.
  • Firewall & DDoS Protection: At the server level.
  • Regular Security Audits: By third-party specialists.
  • Access Control: Only authorized personnel may access specific data.
  • Two-Factor Authentication: Mandatory for accessing internal systems.
In the event of a security breach, affected members will be notified within 72 hours.
4

Cookies Policy

Game Khelo uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of cookies used on our platform:

Essential Cookies
Login sessions, security, and language preferences
Performance Cookies
Page load times & error tracking
Preference Cookies
Theme, bet history, favourite games
Analytics Cookies
Statistics used to improve the platform
You can delete or block cookies at any time through your browser settings, though doing so may cause some features to stop working.
5

Your Rights

You have full control over your personal data on Game Khelo. You are entitled to the following rights:

1
Right to Access
You may request a copy of all personal data we hold about you at any time.
2
Right to Rectification
You may request corrections to any inaccurate information. Game Khelo will respond within 30 days.
3
Right to Erasure
Upon account closure, you may request deletion of all your data, except where retention is required by law.
4
Right to Restrict Processing
You may request that we stop using your data for a specific purpose.
5
Right to Opt Out of Marketing Communications
You can unsubscribe from promotional emails or SMS at any time.
6
Right to Data Portability
You may request your information in a machine-readable format.
6

Sharing Information with Third Parties

Game Khelo shares information with third parties only in limited circumstances:

  • Payment Providers (bKash, Nagad): Only the information necessary to process transactions.
  • KYC Verification Provider: Minimum data required for identity verification.
  • Game Provider (NetEnt, Evolution, etc.): Only the user ID is shared for game operation purposes.
  • Legal Authorities: By court order or legal obligation.

Outside of the cases listed above, Game Khelo does not share your data with any third party.

Important: A confidentiality agreement (NDA) must be in place with any third party before sharing information with them.
7

Data Retention Period

Game Khelo retains your data only for as long as necessary:

  • While your account is active: All data remains active.
  • After Account Closure: Transaction records are retained for 5 years in accordance with AML regulations.
  • KYC Documents: 3 years after account closure.
  • Support Chat Logs: 2 years.
  • Marketing Information: Removed immediately upon opt-out.
8

Child Protection Policy

Game Khelo strictly does not collect data from or provide services to anyone under the age of 18. We follow a rigorous KYC process to verify the age of all users.

If we become aware that we hold any personal data belonging to a minor, that data will be deleted immediately and the associated account will be closed.

To Parents & Guardians: If you suspect your child is using Game Khelo, please contact us at [email protected].
9

Changes to the Privacy Policy

Game Khelo may update this Privacy Policy when necessary. For significant changes:

  • A notification will be sent to your registered email address 30 days in advance.
  • A notification will be displayed upon logging into the platform.
  • The "Last Updated" date at the top of this page will be changed accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

10

Privacy Contact

For any questions, requests, or complaints regarding your data:

Privacy-related requests are generally processed within 30 business days Response guaranteed within.

FAQ

Security-Related Questions

There are several possible reasons your account may be locked. Start by identifying the cause, then take the appropriate steps:

Possible Causes & Solutions:

1. Repeated Incorrect Password Attempts:
After 5–7 consecutive incorrect password attempts, your account will be temporarily locked for security reasons. It typically unlocks automatically after 30 minutes.

2. Detection of Suspicious Activity:
When Game Khelo's security system detects unusual login activity, it automatically secures the account. In such cases:
• Contact us via 24/7 Live Chat.
• Verify your identity using your registered mobile number and email address.
• Once your identity is verified, the support team will unlock your account.

3. KYC Verification Pending:
If KYC is not completed before your first withdrawal, certain features may be restricted. Everything will be resolved once KYC is done.

4. Responsible Gaming Self-Exclusion:
If you previously activated self-exclusion, your account will automatically reopen once the exclusion period expires.

Live chat is the fastest way to get help in every case — issues are typically resolved within 15–30 minutes.

Yes, enabling 2FA significantly strengthens your account security. Even if someone obtains your password, they still cannot log in without the second-step verification code.

How to Enable 2FA:

1. Log in to Game Khelo.
2. Click on your name/avatar in the top-right corner.
3. Go to "Account Settings" or "Security".
4. Click the "Enable" button under the "Two-Factor Authentication (2FA)" section.
5. An OTP will be sent to your registered mobile number — use it to verify.
6. From then on, a 6-digit code will be sent to your mobile at every login.

Why Is 2FA So Secure?
• Your password plus a code sent to your phone – both are required together.
• Each code is unique and valid for only 30 seconds.
• Nobody can log in to your account without access to your phone.

Please Note: If you change your mobile number, make sure to update your 2FA settings — otherwise you may have trouble logging in.
A Safe & Trusted Platform

Your Data Is Safe – Get Started on Game Khelo

Register on our 256-bit SSL secured platform. Your personal information is always kept private and protected.

Register Securely Log In

By registering, you agree to these Privacy Policy and Terms & Conditions you agree to.

বাংলা